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Complaint Investigation Summary Report #: 5105 COMPLAINT ID: C00055594 Site Location: 2351 TOSTE RD Received by: EE0003600 BLACKWELL Received Date: 2/10/2023 Complaint Received Via: PHONE Assigned To: EE0004589 LINHARES Assigned Date: 2/10/2023 Program/Element Code 1600- FOOD PROGRAM Nature of complaint: ON 2/9/2023 AT 6:30PM COMPLAINANT ATE AT THE FACILITY AND ORDERED THE FISH FRY WITH SHRIMP FRY. COMPLAINANT OBSERVED A LONG BLACK THING STICKING OUT OF A PIECE OF FISH. COMPLAINANT PULLED IT OUT OF THE BATTER/COATING AND IT WAS AN APPROXIMATE 4 INCH LONG PIECE OF HAIR. COMPLAINT WAS GIVEN ONE REPLACEMENT PIECE OF FISH. COMPLAINANT TALKED TO THE MANAGER AND WAS OFFERED A 10% DISCOUNT AND WAS THEN COMPED FOR THE MEAL. COMPLAINANT STATES THEYARE GOING TO REACH OUT TO THE OWNER AS WELL. COMPLAINANT CALLED BACK STATING THAT A 2ND MEMBER OF THEIR PARTY GOT SICK APPROXIMATELY ONE HOUR AFTER EATING - EXPERIENCING DIARRHEAAND STOMACH-ACHE. THEY DID NOT GO TO THE DOCTOR AND FEELS FINE THIS MORNING (FEBRUARY 10TH). COMPLAINANT CALLED BACK STATING THAT THE MEMBER OF THEIR PARTY WHO GOT SICK ATE THE TARTER SAUCE AND THE COMPLAINANT DID NOT. COMPLAINANT STATES THAT IS THE ONLY DIFFERENCE BETWEEN THEIR TWO MEALS. ***COMPLAINANT REQUESTS A CALLBACK FROM THE INSPECTOR*** PROPERTY INFORMATION Facility: FA0003060 - Black Bear Diner Site Location 2351 Toste Rd District 005 - RICKMAN, ROBERT Tracy, CA 95377 Location Code 03 - TRACY Cross Street TOSTE APN 23860023 Complaint Status: Date Abated: — - 2-7D2 Abated By: L -\ vr\ V10\ (es Activity Summary Activity Date Recorded by 02/24/2023 Complaint investigation conducted concurrently with the facility's routine LIN HARES inspection. Nature of complaint: ON 2/9/2023 AT 6:30PM COMPLAINANT ATE AT THE FACILITY AND ORDERED THE FISH FRY WITH SHRIMP FRY. COMPLAINANT OBSERVED A LONG BLACK THING STICKING OUT OF A PIECE OF FISH. COMPLAINANT PULLED IT OUT OF THE BATTER/COATING AND IT WAS AN APPROXIMATE 4 INCH LONG PIECE OF HAIR. COMPLAINT WAS GIVEN ONE REPLACEMENT PIECE OF FISH. COMPLAINANT TALKED TO THE MANAGER AND WAS OFFERED A 10% DISCOUNT AND WAS THEN COMPED FOR THE MEAL. COMPLAINANT STATES THEY ARE GOING TO REACH OUT TO THE OWNER AS WELL. COMPLAINANT CALLED BACK STATING THAT A 2ND MEMBER OF THEIR PARTY GOT SICK APPROXIMATELY ONE HOUR AFTER EATING - EXPERIENCING DIARRHEAAND STOMACH-ACHE. THEY DID NOT GO TO THE DOCTOR AND FEELS FINE THIS MORNING (FEBRUARY 10TH). COMPLAINANT CALLED BACK STATING THAT THE MEMBER OF THEIR PARTY WHO GOT SICK ATE THE TARTER SAUCE AND THE COMPLAINANT DID NOT. COMPLAINANT STATES THAT IS THE ONLY DIFFERENCE BETWEEN THEIR TWO MEALS. Minor temperature violation identified. No re-inspection required. Inspection report e-mailed to tracy@blackbeardiner.com Called complainant to discuss the outcome of the investigation. "Wireless customer is not available. Please try again later." Tried again. Same outcome. Complaint abated this date. 5105 rpt Page 1 of 1