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Complaint Investigation Summary Report #: 5105 COMPLAINT ID: C00055801 Site Location: 2380 W GRANT LINE RD Received by: EE0009865 MASCARO Received Date: 4/27/2023 Complaint Received Via: PHONE Assigned To: EE0004589 LINHARES Assigned Date: 4/27/2023 Propram/Element Code 1600- FOOD PROGRAM Nature of complaint: COMPLAINANT STATES SHE AND HER FAMILY WENT TO EAT AT THE FACILITY ON 04/23/2023, WHILE THERE COMPLAINANT STATES THAT WHEN SHE ASKED TO USE THE RESTROOM SHE WAS INFORMED THAT THERE WERE NO BATHROOMS. COMPLAINANT STATES WHEN SHE ASKED THE EMPLOYEES HOW THEY USE THE RESTROOMS SHE WAS ALLEGEDLY TOLD THAT NON OF THE EMPLOYEES USE THE RESTROOMS IN THE FACILITY. COMPLAINANT ALSO STATES THAT THE MANAGER ALLEGEDLY TOLD HER THAT THEY DO NOT NEED TO HAVE A BATHROOM FOR THEIR CUSTOMERS. PROPERTY INFORMATION Facility: FA0003078 - CARLS JR Site Location 2380 W GRANT LINE RD District 005 - RICKMAN, ROBERT TRACY, CA 95376 Location Code 03 - TRACY Cross Street GRANT LINE APN 23803003 Complaint Status: Date Abated - - Abated By: Activity Summary Activity Date Recorded by 05/02/2023 Complaint investigation at permitted food facility. Nature of complaint: LIN HARES COMPLAINANT STATES SHE AND HER FAMILY WENT TO EAT AT THE FACILITY ON 04/23/2023, WHILE THERE COMPLAINANT STATES THAT WHEN SHE ASKED TO USE THE RESTROOM SHE WAS INFORMED THAT THERE WERE NO BATHROOMS. COMPLAINANT STATES WHEN SHE ASKED THE EMPLOYEES HOW THEY USE THE RESTROOMS SHE WAS ALLEGEDLY TOLD THAT NON OF THE EMPLOYEES USE THE RESTROOMS IN THE FACILITY. COMPLAINANT ALSO STATES THAT THE MANAGER ALLEGEDLY TOLD HER THAT THEY DO NOT NEED TO HAVE A BATHROOM FOR THEIR CUSTOMERS. No major violations identified this date. Inspection report e-mailed to gm801@hundalco.com. Called complainant to discuss findings. Left a message for complainant. Complainant called back and we discussed the complaint. Complaint abated this date. 5105 rpt Page 1 of 1