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recommendations to the Director concerning how to handle the situation. o Recommendations may involve changes to policy, training, employee counseling and/or disciplinary action depending on the type and severity of incident. 1.6 Training Public Works employees are trained in the following topics regarding workplace violence, early warning signs, defusing situations, and how to respond. The training is provided at the time of employment and through periodic refresher classes. The County's Human Resources Division facilitates the training. Training content may include: o Leadership skills for supervisory employees regarding proper handling of incidents, appropriate responses, and reporting responsibilities. o Information for all employees regarding the sources of workplace violence and its result on workplace injuries. o Ways to protect yourself and assist co-workers or others during an incident of workplace violence o Identification of warning signs of employees or others who may become violent. o Effective methods to diffuse a potentially hostile situation that could, if ignored, escalate. o Activation of alarm systems employed to notify others about impending danger. o Reporting requirements and responsibilities. o Emergency response methods should building evacuation be required. o Avoidance of physical contact with the public. o Counseling services available, through the County Employee Assistance Program (EAP), should it be necessary. ). The EAP is an assessment and referral counseling program provided by Mental Health Services. San Joaquin County employees and eligible family members covered by the program are entitled and encouraged to use the confidential counseling services. San Joaquin County Department of Public Works County of San Joaquin Dept of Public Works IIPP Rev 2020-01-31.docx P a g e 145