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Complaint Investigation Summary <br /> Report #: 5105 <br />COMPLAINT ID: C00055550 Site Location: 2442 NAGLEE RD <br />Received by: EE0007541 FIELD <br /> Received Date: 1/23/2023 <br /> Complaint Received Via: PHONE <br />Assigned To: EE0004589 LINHARES <br /> Assigned Date: 1/23/2023 <br />Program/Element Code 1625- RESTAURANT/BAR 51 -1 00 SEATS <br />Nature of complaint: <br />ON 1/22/2023, BETWEEN 5:30 - 6 PM, COMPLAINANT WENT PURCHASED THE $5.99 CHICKEN BURRITO MEAL AT THE DRIVE-THRU. WHEN <br />COMPLAINANT RECEIVED THE FOOD, THE CHIPS SMELLED RANCID AND TASTED LIKE THEY WERE COOKED IN RANCID OIL. <br />COMPLAINANT COULD NOT EAT THE CHIPS. THE BURRITO HAD RICE THAT WAS HARD, AS IF THE FOOD HAD BEEN SITTING UNDER A <br />HEAT LAMP TOO LONG. <br />PROPERTY INFORMATION <br />Facility: FA0023225 - EL POLLO LOCO #3876 <br />Site Location 2442 NAGLEE Rd <br /> District 005 - RICKMAN, ROBERT <br />TRACY, CA 95304 <br /> Location Code 03 - TRACY <br />Cross Street GRANT LINE <br /> APN ON I <br />Complaint Status: Og <br />Date Abated <br />Activity Summary <br />Activity Date <br />01/27/2023 Complaint inspection. See report. <br />No major violations observed. <br />Complaint is abated today. <br />Report emailed to ep13876@eplfranchisee.com <br />Signature is not captured. <br />Recorded by <br />FAHMY <br />5105.rpt Page 1 of 1