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Section C: Personnel <br /> C-20 <br /> MANAGER <br /> JOB SUMMARY <br /> The Manager is responsible for setting the standards for all Team Members. The Manager's <br /> attitude dictates the attitude of each Team Member in the facility. A positive,uplifting,and <br /> encouraging attitude by the Manager will create a positive atmosphere in your Oilstop® <br /> facility. The Manager is also responsible :For facilitating the service process and training <br /> Team Members. A good Manager remains,palm in all situations and accepts responsibility. <br /> A good Manager embodies the Oilstop® P✓lission of servanthood and can accept praise, <br /> criticism,and suggestions with a gracious,humble attitude. <br /> DUTIES AND RESPONSIBILITIES <br /> Setting Goals: <br /> • Sets goals, both personally and for the Oilstop® business. <br /> • Assists Team Members in setting and achieving their goals. <br /> Organization: <br /> • Monitors the Oilstop'team bay process. <br /> • Monitors guest relations. <br /> • Oversees Team Members, evaluating their behavior and work- <br /> habits. <br /> • Nurtures interpersonal relationships and handles conflict. <br /> WSW <br /> Franchise Operations Manual Copyright 2-99 <br /> Ps 1.Inc <br />