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Section C: Personnel <br /> C-2l <br /> Manager(continued) <br /> Instruction: <br /> • Thoroughly trains Team Members in the Oilstop®service process. <br /> • Ensures Team Members are knowledgeable on products, <br /> presentations, efficiency, and quality. <br /> • Ensures appropriate conduct and appearance. <br /> • Communicates expectations and standards. <br /> Discipline: <br /> • Gives appropriate verbal correction depending on the situation and <br /> the individual. <br /> • Uses written warnings for sei.-ious or repeated violations. <br /> • Sends home, suspends, or terminates Team Members when <br /> appropriate. <br /> • Rewards Team Members bobi formally and informally. <br /> • Is fair and consistent in all dealings with Team Members. <br /> • Reviews monthly evaluation:: of each Team Member and provides <br /> feedback. <br /> Oilstopa <br /> Franchise Operations Manual Copyright 2-99 <br /> Ps 1.Inc. <br />