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Section C: Personnel <br /> C-27 <br /> SERVICE WRITER <br /> JOB SUMMARY <br /> The Service Writer is the team bay captain, or the "Manager" of the bay. The Service <br /> Writer is responsible for managing the flow of service and effectively and professionally <br /> communicating with guests. <br /> DUTIES AND RESPONSIBILITIES <br /> • Guides vehicles into the bay. <br /> • Performs all under-hood services not completed by the Service <br /> Coordinator. <br /> • Presents service needs to guc:sts. <br /> • Fills and tops off all fluids. <br /> • Conducts excellence checks. <br /> • Cashes out vehicles. <br /> • Ensures guests are pleased with the service and have no questions. <br /> • Manages and is responsible for all Team Member duties in the bay. <br /> Oilstop� <br /> Franchise Operations Manual <br /> Copyright 2-99 <br /> Ps I.Inc <br />