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�► i • Resolve questions from members in the Service,Sales and Parts Departments as required. Communicate in a courteous and effective manner with customers and/or co-workers. • Maintain a good working relationship with all other departments. • Prepare required documentation accurately and timely. • Maintain an up-to-date knowledge of equipment and product technology. • Read and interpret instruction manual and pertinent literature. policies and rules. • Maintain a safe working environment and observe all safety laws,p Other duties may be assigned by the Department Supervisor,Department Manager or the General Manager. Overtime work may be required in this position. Supervisory Responsibilities: • Manages subordinate supervisors who supervise other employees in the Parts Department and Service Department. Is responsible for the overall direction,coordination,and evaluation of these units.Also directly supervises other non-supervisory employees. • Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.Responsibilities include interviewing,hiring,and training employees; planning,assigning,and directing work;appraising performance;rewarding and disciplining employees; addressing complaints and resolving problems. Qualifications Requirements: • To perform this job successfully,an individual must be able to perform each essential duty satisfactorily.The requirements listed below are representative of the knowledge, skill,and/or ability required.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/Or Experience: • Associate's Degree(AA)or equivalent from two-year College or technical school; or two years to five years related experience and/or training; or equivalent combination of education and experience. Language Shills: • Ability to read,analyze,and interpret common scientific and technical journals,financial reports,and legal documents. • Ability to respond to common inquiries or complaints from customers,regulatory agencies,or members of the business community. • Ability to effectively present information to top management,public groups,and/or boards of directors. Mathematical Skills: • Ability to calculate figures and amounts such as discounts,interest,commissions, proportions,percentages,area,circumference, and volume. Ability to apply concepts of basic algebra and geometry. 2