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• s <br /> THE PAPE GROUP, INC <br /> PAPE MACHINERY INC <br /> Job Description <br /> J <br /> Job Title: Parts Manager ^' „ <br /> Department: Parts Department L <br /> Reports To: General Manager MAY 15 2015 <br /> Exempt: Yes <br /> Prepared By: 1:-NVIRONMENTAt <br /> Prepared Date: <br /> Approved By: <br /> Approved Date: <br /> Summary: Manage Parts Department operations of a Store Location. <br /> Essential Duties And Responsibilities: <br /> • Oversee and direct Parts Department activities to obtain projected volumes, profits and <br /> goals. <br /> • Determine and Communicate Parts Department goals,projections and budgets. <br /> • Maintain customer relations by resolving customer's problems/disputes through continual <br /> communication in a timely,correct manner. <br /> • Determine and maintain departments staff levels to insure customer service and <br /> acceptable expense levels. <br /> • Recruit, interview and hire qualified people to assure proper staffing levels. <br /> • Coaching,counseling and training of members through use of Plan of Assistance, <br /> Performance Reviews and Wage Reviews. <br /> • Manage equipment needs, i.e. delivery trucks, required tooling,thru budgeting, capital <br /> expense requests and accurate record keeping. <br /> • Manage return parts to satisfaction of customer and the company. <br /> • Manage inventory of parts through communicate with Service Department as to projected <br /> needs. <br /> • Manage inventory of parts through various reporting systems to monitor turnover, <br /> stocking and inventory levels. <br /> • Have ability to read and utilize various monthly reports to aid in decision making, <br /> monitoring progress and meeting goals and projections. <br /> • Monitor all safety aspects in performance of work, guaranteeing adherence to) <br /> environmental laws, safety laws and policies and OSHA laws. <br /> • Assist as appropriate to control profits at acceptable levels. <br /> • Provide assistance to Product Support Sales Reps as required and/or needed to support <br /> their marketing strategies and John Deere's marketing plans. <br /> • Develop and assist in implementing strategies for promoting the sale of service. <br /> • Maintain communicate with General Manager,Finance Managers, Service Manager and <br /> all appropriate Corporate Departments. <br /> 1 <br />