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THE PAPE GROUP, INC PAPE MACHINERY INC Job Description Job Title: Parts Counter Sales III Department: Parts._ Reports To: Department Mgr./Product Support Mgr r Exempt: No MAY 1 5 2015 Prepared By: LNVrR� Prepared Date: r 4 NMENTA.! Approved By: -, Approved Date: Summary: Man a centrally located call center telephone to respond to customer needs for parts at all locations. Essential Duties And Responsibilities: • Determine customers parts needs through use of microfiche, literature and parts knowledge. • Recommend parts or service to customers. • Maintain relationships with established customers and build relationships with potential customers. • Maintain own knowledge of products, services, parts and costs of each. • Complete all necessary paperwork on each transaction in an accurate timely manner. • Maintain a good relationship with all departments and co-workers. • Provide quotes or estimates for parts on repairs to customer, as requested. • Maintain literature,customer marketing files and microfiche files on a current basis. • Process credits,make adjustments, monitor for restocking charges on all parts sales completed. • Coordinate customer needs with CSA"s. • Sell the Total John Deere Advantage when communicating with customers. • Other duties as may be assigned. C• Ensure chemical containers are properly labeled and any spills contained,cleaned up and reported. Education And/Or Experience: • Minimum of 5 years related parts experience and/or training with our major manufacturers(i.e. John Deere, Hitachi,Tigercat); or equivalent combination of education and experience. Language Skills: • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. • Ability to write routine reports and correspondence. • Ability to speak effectively before groups of customers or employees of organization. 1