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Document Number: 909 R 5003 Document Number: 909 R 5003 Procedure Rev: 12 Date: 1122113 Procedure Rev: 12 Date: 1/22113 E iNTERGE,NCY RESPONSE PROCEDURES EMERGENCY RESPONSE PROCEDURES contact immediately. If the caller prefers,invite him to put his questions in writing and fax them to you. 2.1.1 Ask for Questions to be Put in Writing.Do not respond to any questions by telephone.Politely request that the questions are faxed through in writing. If you are not in-house counsel,forward to the appropriate Group Legal contact. 1.2 Written Inquiries In the event that the inquiry is received in writing,deliver or fax the inquiry to the legal department immediately. 2.1.2 Otherwise,Document the Questions. If the faxing the questions is refused, take a note of the questions and agree to provide answers by return telephone call. 1.3 On-the-Spot Investigations—Dawn Raids,Search Warrants Immediately contact the appropriate Group Legal contact. 1.3.1 Check the Identity Cards of the Inspectors.Investigators will each have an 2.2 Written Inquiries In the event the inquiry is received in writing,deliver or fax the individual identity card which must be verified against their authorization. If the inquiry to the appropriate Group Legal contact immediately. investigators do not reveal themselves as such but it is believed they are conducting a raid,go to step 1.3.3 2.3 On-the-Spot Investigations—Dawn Raids,Search Warrants 1.3.2 Ask for Authorization Documents.In certain jurisdictions,investigators must have an authorization that serves as the basis for the on-the-spot investigation. In 2.3.1 Check the Identify Cards of the Inspectors.Investigators will each have an the U.S.it is called a`Search Warrant'.Ask permission to make a copy of the individual identity card which must be verified against their authorization. authorization document. 1.13 Call the Lawyers and Senior Management.Immediately call the appropriate 2.3.2 Ask for the Authorization,In the U.S.it is the search warrant,signed by the Group Legal contact and the senior manager.Inform them that a possible`dawn raid' judge and describing the places to be searched and items to be seized. In other is laking place on site.If you can be overheard by the visitors,use a predetermined countries,it may be some other official document providing the authority for such node word for your location. If no one is available,then contact the external lawyers action.Check the scope of the authorization.In particular,note the subject matter of identified for this purpose. the investigation and any limitations in terms of the permitted search. If possible,. make a copy of the authorization and/or fax it to the legal department. 1.3.4 Show the Investigators to an Area that Does Not Contain Any Files or Documentation.Remain polite at all times.Ask the investigator to wait until either 2.3.3 Ask the Investigators to explain the background of the action.Why they an in-house lawyer or outside lawyer can be present and make sure that they do not are there,what they are looking for.It is very important to listen, wander off.Do not issue security passes to investigators,they must be escorted. 2.3.4 Call the Lawyers. It is vitally important to have a lawyer an the spot to give 1.3.5 Wait for Lawyers and/or Senior Management to Arrive.Do not answer any legal advice during the investigation. In certain countries,you have the right to have questions or provide any documents until the lawyers and/or senior managers have a lawyer with you.Contact the appropriate Group Legal contact and external lawyers. arrived. Do not leave a message.Ensure that contact is made with in-house Group Legal and external lawyers. 2.Instructions for Senior Managers and In-house Legal Department 2.3.5 Keep Communications Under Control.Apart from Group Legal,Senior 2.1 Telephone Inquiries Management,External Lawyers and the persons identified by the investigators,do Document nr and SeRingsltwari WA Settings\Temporary Internet PilcslContent.0utlookUQ9W3IRY5CAPA Document u1 aid Scttingslttt=\Loca1 Settings'Tenlporary Internet Hcs\Content.0u1Iook1JQ9W31RYWAPA CCR 66265 55.doc Pate 63 of 69 CCR 66265 55.doc Page 64 of 69 Papel Copies are Not Controlled unless stamped In RED-Controlled Document".Controlled Version appears In QS9004 database. Paper Copies are Not Controlled unless stamped In RFD'Controlled Document".Cortrdled Version appears In Q59DD0 database. Copies vnrhouta RED"C-tolled Document"stamp will be OBSOLETE 24 hours hum fifI1r2D14 1:57 PM Ccpieswithout a RED"ConbolIed Dowment'stamp will be CDSOLETE 24 hours P-6;I 1/20141.57 PM