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POSITION QUESTIONNAIRE (PQ) Proposed Title: Service Manager l Date: 2-1-02 Current Title: Service Team Leader Current Job Number: Current Hay Points: 1. FUNCTION (DEPARTMENT ROLE): Date Last Evaluated: Incumbent: r fir. SEP 15 2015 Supervisor: Maintenance Operations Manager j � IRONMENTAL The role of the SM is to provide the following at each Ryder shop: • Training, Development and performance Management of maintenance personnel within assigned branch or branches • Work Analysis, Planning and Assignment, and Management of the Preventative Maintenance Process • Inventory Management • Safety and EPA Compliance • Customer/Driver interaction and service • Facilities maintenance including all shop tools and equipment • Review, analyze and trend maintenance measures. Create action plans for continuous improvement. • Ensure Shop Management System (SMS) is maintained. • Ensure maintenance of all files required to meet and/or exceed local, state, and federal requirements. • Quality assurance of work performed/deliverabies. • Financial forecasting and cost control related to maintenance. 2. PURPOSE (END RESULTS): • To successfully manage daily maintenance operations at each Ryder location by balancing fiscal/business requirements with employee relations, environmental/safety compliance and customer satisfaction. 3. FINANCIAL IMPACT (DOLLAR AMOUNT THAT BEST MEASURES POSITION'S FINANCIAL IMPACT ON COMPANY): • Maintenance spending at Ryder is proportionate to revenue. The SM is directly responsible for maintenance spending related to direct maintenance cost and overheads including facility maintenance/expenditures. He/she controls the day-to- day costs incurred by labor, parts, tires, outside repairs, and controllable maintenance overheads. Responsible for resolving customer maintenance issues. 4. QUALIFICATIONS (EDUCATION AND EXPERIENCE) • High school degree or its equivalent required; post secondary vocational education strongly preferred. Minimum of five years experience in a maintenance environment with corresponding certification/qualification. Minimum of 3-5 years of supervisory experience preferred. Must have demonstrated customer service focus, work flow analysis and management skills.