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POSITION QUESTIONNAIRE(PQ) rg r <br /> Proposed Title: Service/Manager tl Date: -1-0 <br /> Current Title-Service Team Leader gate Last Evaluated: <br /> Current Job Number: Incumbent: <br /> Current play Points: Supervisor: Maintenance Operations <br /> /Manager <br /> t. FUNCTION (DEPARTMENT ROLE): <br /> The role of the SM is to provide the following at each Ryder shop: <br /> * Training„ Development and performance Management of maintenance personnel <br /> G within assigned branch or branches � <br /> * Work Analysis, Planning and Assignment,and Management of the Preventative I <br /> Maintenance Process <br /> * Inventory Management <br /> * Safety and EPA Compliance <br /> * Customer/Driver interaction and service <br /> * Facilities maintenance including all shop tools and equipment I <br /> Review, analyze and trend maintenance measures.Create action pians for <br /> continuous improvement. <br /> * Ensure Shop Management System (SMS)is maintained. <br /> * Ensure maintenance of all files required to meet and/or exceed local, state, and <br /> federal requirements, <br /> * Ouality assurance of work performed/deliverables, <br /> I * Financial forecasting and cost control related to maintenance. <br /> t <br /> 2. PURPOSE(ENCS RESULTS): <br /> 3 * To successfully manage daily maintenance operations at each Ryder location by <br /> balancing fiscadbu iness requirements with employee relations, environrrmental!salet <br /> compliance and custo,ler satisfaction, <br /> i <br /> 3, FINANCIAL IMPACT (DOLLAR AMOUNT THAT BEST MEASURES POSITION'S <br /> FINANCIAL IMPACT ON COMPANY): <br /> Maintenance stpending at Ryder is i;op€ortiorE tze to r'.'Y`e'`nu 1"he SMis directly <br /> responsible frj maintenance spending related to direct maintenance cost and <br /> {e,rheads,'1, _din ci i v r.aa ileriancfex, encJil2,-s, He/sne control s the dao t <br /> day Cos's Cs' incurred, y labor,g .s,ti,es,outside��reprs <br /> E#a,f,Ret;a. (-,., <br /> V <br /> err eads. Responsible for rescfvmg customer mainte`iance Issues. <br /> 4, QUALIFICATIONS(EDUCATION ANIS EXPERIENCE) <br /> i <br /> s <br /> High s riocil degree or its equivaie! required; post sec-.3ndary vocation al eG C €E,:ri <br /> strongly Preferred. Minimum of five ve-'ars experience in a ma ntenance envircin- ten' <br /> with cr—rrespgridin ce"tlficati S/ uai'f ication Minimum <br /> experience preferred. Must have detTDonstrated C§.tO mer service focus, work'flow <br /> analysis and management skills. <br />