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rlPay <br /> sition number. x <br /> Scale Level: <br /> tus: <br /> 'CiTI7N C 'T CN <br /> r <br /> r <br /> • Agility to communicate effectively both verbally and in writing. z <br /> « Competent In basic computer shills and in a Microsoft Office environment, Experience with a Shap <br /> Management System is preferred. I <br /> « Demonstrated commitment to a safe work environment, quality execution, and customer service as <br /> evidenced by previous experience and performance track record. <br /> « Must have demonstrated customer service focus, work flaw analysis and management skills. <br /> • Exposure to Lean/Six Sigma principles preferred. <br /> = Ability to solve operational problems with minimal assistance. <br /> • Ability to resolve customer issues with minimal assistance, <br /> • Ability to lead and train workforce <br /> 1 <br /> Pesponsibi€hies/Accountabilities: (What does this position do? List five to eight primary duties describing : <br /> this job) 1 <br /> € <br /> A. Workflow Management: <br /> • Responsible for work analysis, planning and scheduling,scheduling and assigning <br /> work to technicians, productivity tracking and optimization, shift and shop meetings, <br /> and RO review and approval. k <br /> « Ensures all warranty policies and procedures are executed. <br /> Responsible for Triage of unscheduled customer drive-ins,and for communicating <br /> with customers and assigning work to technicians as appropriate. <br /> • Responsible for conducting yard checks to ensure proper work scheduling and <br /> prioritization. j <br /> B3 Labor Management <br /> Provides management, training and development of all personnel assigned. <br /> « Responsible for Performance Management of all assigned personnel. <br /> i <br /> C. Customer Management: <br /> « Responsible for customer relationship management to include issue resolutions, <br /> customer satisfaction and retention, as well as ensuring vehicle uptime. i <br /> Responsible for customer communication protocol as it pertains to Pel Scheduling & j <br /> follow-up, breakdowrs and vehicle status updates, <br /> Conduct customer visits as required by the Customer Care Plan. <br /> D, Asset Management, <br /> Di ectass his/her:.direr reports in rn intaininrg the appearance and maintenance of <br /> assigned location, including sustaining 6S standards in all relevant shop areas of <br /> respnsi <br />