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YOUR GUIDE TO INCIDENT INTFRVENTION`"' this process, the Care Manager will perform the ♦ Contact the treating ph,sician following duties: ♦ int<nrm the physician ofthe injury/illness ♦ Explain the process to the caller ♦ Request to be consulted on treatment Determine the nature of the concern ♦ Detennine appropriateness of treatment ♦ Provide appropriate medical advice to the ♦ Request copies of all medical records from caller clinic ♦ Remind the caller of applicable policies ♦ Remind the treating physician of the care Determine appropriate path forward with the management philosophy caller • Send an email update to the Corporate ♦ Maintain appropriate medical confidentiality Safety contact I lelp caller to execute path forward. including referral to the appropriate local NVORK RbSTRiCrIONS medical facility Send an email notification to the corporate Once the appropriate treatment for the injured ill safety contact employee has been deployed,the Care Manager, along with the treating physician, may determine that the injured/ill employee must abide by certain NON—EMERGENCY INCIDENTS work restrictions. These restrictions may interfere with their normal job functions. The Care Manager For non-cmergcney injuries. WorkCare should will contact the employee's supervisor or Return to be contacted first before seeking an,,,medical Work Coordinator if the employee has defined work attention. After assessing the incident, the Care restrictions. The employer then must determine Manager may detennine that seeking additional whether or not transitional work can be made medical attention is unnecessary. If that available to accommodate the specified work determination has been made, the Care Manager restrictions. If transitional work cannot be made will then proceed to provide instructions on available, the employee will return home to appropriate first-aid treatment over the telephone. rehabilitate from the injury or illness until able to Once the first-aid protocols have been followed, the return to the regular job functions. employee will usually be able to return to the regular job duties with no time lost. EMERGENCY INCIDENTS If the incident that occurred is life threatening or requires emergency response, the supervisor on duty must seek medical attention first by dialing 911 before contacting WorkCarc's Care Management team. Once medical attention is sought,the Care Manager will be responsible for performing the following duties: 2 31