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State-by-State Instructions SAF 09-65 Handling Hazardous Materials Procedures for The Store Manager is responsible for representing the store during the course of agency inspections an agency inspection.The SSC is responsible for providing regulatory support to all The Home Depot stores. See Safety/L.P SOP SAI:'09-08 Regulatory and Government Agencies for more detailed procedures on how to handle all contacts from governmental agencies, including agency inspectors.The following is a summary of how to handle agency inspections. Step IAction Associate 1 Greet the inspector. 2 Immediately contact the Store Manager or MOD and remain with the inspector until the manager arrives. Store Manager or MOD 3 Ask the inspector for their credentials (such as agency identification, business card,etc.). Always be courteous to and truthful with the inspector and always accompany the inspector. 4 Visually confirm their credentials and escort them to the store or facility management office using the most direct route 5 Inquire as to the nature of the inspection. If the inspection is a result of an associate complaint,request a copy of that complaint from the inspector. If the inspector refuses to provide a copy of the complaint letter,ensure you make accurate notes of the alleged issues. 6 Notify any contractors at the store of the presence of the inspector. 7 Call the 24-hour Emergency line at 1-877-436-DEPO(3376) and your DAPM to notify them that an inspector is in your store. Follow all DAPM instructions. 8 ■ If you receive any documents from a regulatory agency,immediately fax them to the SSC at 770-384-4142. ■ If the inspector leaves no documents,fax copy of the inspector's business card or credentials. State-by-State Instructions Overview There are certain requirements that apply when a state has more stringent or different requirements than the federal requirements.The state-specific requirements not already addressed in or covered by the procedures that apply to The Home Depot stores are summarized in the HHM Program Binder by individual state. In addition,The Home Depot sometimes has different operational procedures that may vary from state-to-state.You must refer to your state's tab in the HHM Program Binder to know what additional or different requirements there are and how to satisfy them. Revised: 12 January 2007 65