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416 <br />Lesson Title <br />Safety <br />Screen <br />36, <br />Learning Unit <br />The Buddy System (continued) <br />Title <br />Image <br />Audio <br />Drawing of an upside down car, minus one wheel <br />A service manager speaks: "We get to know a lot of our <br />customers because they keep coming back again and <br />again. GL !ss that's because we do a good job. The <br />steady customers are really our friends. I'd hate to think <br />about how badly I'd feel if something happened to one of <br />our customers because we were careless." <br />Content Block. <br />Sidebar <br />In most cases, a wheel doesn't fall off because it doesn't have the right <br />Service manager responsibilities <br />amount of torque. <br />It falls off because the lug nuts weren't tightened at all. <br />It's the service manager who must <br />In most cases, it's not the amount of oil in the crankcase that's the problem. <br />see that the Buddy System is <br />It's a total lack of oil. <br />always used. <br />These problems happen when you don't pay close attention to what you're <br />He will hold meetings to talk about <br />doing. <br />this policy. <br />But people do get distracted. That's why we have the Buddy System. <br />Double-checks prevent damages, injuries, and serious money claims. <br />He will also be responsible for <br />Makin this our policyis the easiest wayto prevent serious mistakes. <br />follow-up audits with DM. <br />Activity <br />37 <br />7 <br />7 <br />