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f Veeder-Root makes no warranty of any kind with regard to this publication, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. 6 1 Veeder-Root shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this publication. Veeder-Root reserves the right to change system options or features, or the information contained in this publication. This publication contains proprietary information which is protected by copyright. All rights reserved. No part of this publication may be photocopied, reproduced, or translated to another language without the prior written consent of Veeder-Root. Contact Red Jacket Technical Support for additional troubleshooting information at 1-800.323-1799. DAMAGE CLAIMS / LOST EQUIPMENT Thoroughly examine all components and units as soon as they are received. If any cartons are damaged or missing, write a complete and detailed description of the damage or shortage on the face of the freight bill. The carrier's agent must verify the inspection and sign the description. Refuse only the damaged product, not the entire shipment. VEEDER•ROOT'S PREFERRED CARRIER 1. Contact VR Customer Service at 1-800-873-3313 with the specific part numbers and quantities that were missing or received damaged. 2. Fax signed Bill of Lading (BOL) to VR Customer Service at 1-800.234-5350. 3. VR will file the claim with the carrier and replace the damaged/missing product at no charge to the customer. Customer Service will work with production facility to have the replacement product shipped as soon as possible. CUSTOMER'S PREFERRED CARRIER 1. It is the customer's responsibility to file a claim with their carrier. 2. Customer may submit a replacement purchase order. Customer is responsible for all charges and freight associated with replacement order. Customer Service wilt work with production facility to have the replacement product shipped as soon as possible. 3. if "lost" equipment is delivered at a later date and is not needed, VR will allow a Return to Stock without a restocking fee. 4. VR will NOT be responsible for any compensation when a customer chooses their own carrier. RETURN SHIPPING For the parts return procedure, please follow the appropriate instructions in the "General Returned Goods Policy" and "Parts Return" pages in the "Policies and Literature" section of the Veeder-Root North American Environmental Products price list. Manufactured under one or more pending patents and the following issued patents: U.S. Patent Nos. 6,978,660: 6,834,534; 6,625,519; 6,223,765; 6,158,460; 6,129,529; 6,126,409; 5,689,061; 5,921,441; 5,853,113; 5,799;834; 5,611,680; 5,490,544; 5,383.769; 5,317,899; 5,244,177; 5,197,111; 5,121,340. ' $ C Veeder-Root 2008. All rights reserved.