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2.0 Notifications Version :27.10.4 <br /> Some indicators of a potential crisis/crisis <br /> Here are some indicators to help to determine when to notify - either via a line manager or to Country <br /> Chair direct. <br /> • Regulations or laws have been broken, or could be perceived to have been broken. <br /> . We are implicated or could be implicated in a person or persons being seriously injured or <br /> there's potential for serious injury. <br /> . The safety and well-being of consumers or members of the public is threatened or potential for <br /> there's a potential threat. <br /> . The environment has been threatened to an extent that is likely to cause public concern. <br /> . A large part of a community is suffering unplanned inconvenience caused by us and likely to last <br /> more than a few hours. <br /> . We are receiving calls and/or coverage from national media or local branches of national media. <br /> . National authorities have been alerted to the problem. <br /> . The cost of rectifying the problem (and/or a loss of production) may impact the share price. <br /> . The viability of a joint venture may be put at risk. <br /> The Country Chair should also be notified of non-emergency issues, such as a retail product quality <br /> problem that could become a crisis, but this is detailed in the Royal Dutch Shell plc Crisis <br /> Management Standard. Additional information can also be found at the Emergency Response Guide. <br /> Notify the Country Chair of any Emergency that is a potential Crisis. WHO: The Manager is <br /> Accountable. <br /> The Crisis Event Flow Chart (Notification Requirement) is listed here in Section 2 under "Internal <br /> Notification Flowchart". <br /> The intent of this requirement is to minimize the reputational consequences of a crisis by enabling <br /> early notification of the Country Chair. <br /> Shell Supply and Distribution 2-7 Stockton Terminal FRP <br /> ©2019 Witt O' Brien's Revision Date:October, 2019 <br />