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2.0 Notifications Version :27.10.4 <br /> NOTE: <br /> . This Appendix C is the Third Party Liability Emergency/Crisis Claims Process Quick <br /> Reference Guide located on the Claims Team webpage under Useful Links, then Crisis <br /> Management. <br /> . This Quick Reference Guide applies to all wholly owned Shell companies and generally to all <br /> companies in which Royal Dutch Shell plc either directly or indirectly has a controlling interest, <br /> including Shell Operated Ventures (SOVs). If questions about this, please contact RICMFP. <br /> . JVs in which Shell participates may call-off the Enterprise Framework Agreement with Crawford <br /> by first signing a Confidentiality Agreement followed by a Purchase Order. <br /> • Only contact Crawford in the event of unavailability of the RICMFP and RICMFP Alternate. The <br /> two key Crawford contacts are listed below: <br /> . US Primary: Terry Turon Tel: +1 (713) 821-0150 Mobile: +1 (713) 502-5927 <br /> Email: Terry_Turon@us.crawco.com J <br /> . US Secondary: Beverly Trice, Tel: +1 (404) 300-1203 Mobile: +1 (770) 617-0392 <br /> Email: Beverly_Trice@us.crawco.com <br /> . ROW: Wayne Manning Tel: +44(0)2072657169 Mobile: +44(0)7917584038 <br /> Email: wayne.manning@crawco.co.uk <br /> Crisis Event <br /> A Crisis is: <br /> 'A situation that arises with little or no warning and creates concerns in the minds of stakeholders and <br /> puts our license to operate at risk'. (Refer to the Royal Dutch Shell plc Crisis Management <br /> Standard.) Notification typically occurs early in an incident. See guidance in the Crisis Management <br /> SharePoint Site on how to tell if an incident is a potential crisis. The intent of this requirement is to <br /> minimize the reputational consequences of a crisis by enabling early notification of the Country Chair. <br /> After notification the need for further action, including activating the CMP, can be discussed. <br /> Who should notify? <br /> Given the imperative to make an early assessment of a situation, anyone can notify via their line <br /> manager or direct to the most relevant Country Chair. The recommended path for the decision to <br /> escalate from an emergency incident to a crisis and activate the Crisis Management Team (CMT) <br /> should be made by the Norco Emergency Operation Center Manager and/or Executive (GM) to the <br /> Country Chair. <br /> Shell Supply and Distribution 2-6 Stockton Terminal FRP <br /> ©2019 Witt O' Brien's Revision Date:October, 2019 <br />