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I II L1 t f'. 17 fl f] CLIENT SUPPORT SERVICES CAS serves clients with a broad, in-depth range of management and technical support capabilities. This section describes our client support services including, project management, program management and technical services. Project Management All projects are assigned to a senior -level, non -line project chemist. Each project chemist is responsible for coordinating all phases of that project and has the authority to commit the necessary resources to meet project objectives and requirements. The project chemist ensures that technical, financial and scheduling objectives are met. The CAS project chemist is the direct liaison with the client's project manager, and is. the major contact for current as well as future projects. Their duties encompass many aspects of our work including: Client communication e Technical project set-up Bottle order and delivery Courier services ® Data report review Report delivery Technical interpretation Program Management CAS provides program management services for a number of clients who have regional or national geographic presence. These services allow for organization of our clients' inter and intra -laboratory work and provide a structured approach to managing our client's analytical program. CAS' program management services include business, administrative, technical and operational support. These services are tailored to meet our client needs. In some cases, we have provided the framework to allow our clients to easily order services for a specific regulatory program. This allows different client locations to take advantage of economies of scale and ensures each location a uniform, dependable level of service designed to meet specific regulatory state and local agency requirements. In other cases, we have actually taken on all management aspects of a client's analytical program, including Page 19 of 29