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® Investigates , resolves and /or escalates customer service issues , as appropriate • Responsible for training new employees regarding job duties and performance expectations and ensuring compliance with FXG policies , procedures and other training requirements , including but not limited to training related to quality assurance , SWAK , hazardous materials , Video Event Data Recorder ( VEDR ) coaching , and dock safety • Mentors and develops critical skill sets for new and /or less - experienced Operations Managers • Adapts quickly to change to meet dynamic business needs ; Displays flexibility and appropriate sense of urgency , while leading and engaging employees in a positive and professional manner Non - Essential Functions • Performs other duties as assigned Minimum Education • High school diploma or GED required ; Bachelor ' s degree in Business , Logistics or a related area preferred Minimum Experience • 6 months experience as a Package Handler at FedEx Ground OR • 6 months experience working in a fast- paced environment such as retail , hospitality, fulfillment center, warehouse , dock , or stock room /stock functions OR • Military experience with honorable discharge OR • Supervisory experience OR • Certification program or Associate ' s degree in a related area or 2 + years of college courses towards a degree ( in lieu of experience ) • Prefer candidates with a Bachelor ' s degree Required Skills , Abilities and / or Licensure • Ability to inspire a shared vision and empower and motivate a team • Demonstrated ability to build professional rapport , effectively lead a team and positively influence diverse groups ® Proven ability to apply sound business judgment to establish and accomplish goals • Verbal and written communication skills necessary to communicate with various audience levels and group sizes • Ability to effectively provide employees instruction on