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Approved OMB No.: 0710-0012 Expires: 30 September 2001 The Public reporting burden for this collection of information is estimated to avemge15 minutes per response,including time for reviewing instructions,searching wasting data sources,gathering and maintaining the data needed,and completing and reviewing the collection of information. Send comments regarding this burden estimate or any other aspect of this collection of information, including suggestions for reducing this burden,to Department of Defense,Washington Headquarters Services,Directorate for Information Operations and Reports(0710-)COOQ,1215 Jefferson Davis Highway,Suite 1209,Arlington,VA 222024302. Respondents should be aware that notwithstanding airy other provision of law,no person shall be subject to any penalty for failing to comply with a collection of information if it does not display a currently valid OMB control number. PLEASE DO NOT RETURN YOUR APPLICATION TO THE ABOVE ADDRESS. RETURN COMPLETED APPLICATION TO THE ADDRESS SHOWN ON THE APPLICATION INSTRUCTION SHEET. CUSTOMER SERVICE SURVEY-REGULATORY PROGRAM U.S.ARMY CORPS OF ENGINEERS We at the U.S.Army Corps of Engineers Regulatory Branch are committed to improving service to our customers and would like to know how well we have been doing. Who are our customers? You are our customers if you submitted a permit application,requested a jurisdictional determination or wetland delineation,or scheduled a pre-application meeting with us. Orhercustomers include those of you who receive our Public Notice and/or commented on a particular projector our work in general,because of your interest in the Regulatory Program. To identify hon we can better serve you,we need your help. Please take the time to fill out this brief survey and mail it back to us. Your honest opinions will help us determine areas in which we need to improve. For each question,please indicate the level of service you received by marking the appropriate number on a scale from 1-5,with 1 being lav(dissatisfied)and 5 being high(very satisfied). If the question does not appy to you,simply mark WA. Thank you for your time and comments! Response to this survey is VOLUNTARY. If you choose not to respond,it will not affect any current or future dealings you may have with the USACE in any way. LOW HIGH L FOR APPLICANTS 8 OTHERS REQUIRING AUTHORIZATIONS SATISFACTION SATISFACTION 1. Do you think you received your Corps permit decision in a reasonable 1 2 3 4 5 NA amount of time? 2. Do you think you received your Corps jurisdictional determination in a 1 2 3 4 5 NA reasonable amount of time? 3. If we recommended/required project changes/modifications to reduce 1 2 3 4 5 NA impacts,did we clearty explain the reasons why? 4.If we reoommended/required project changestmodifications 1 2 3 4 5 NA to reduce impacts,did the changes seem reasonable to u? 1 2 3 4 5 NA 5.If we denied your permit,did we clearly explain the reasons why? 6.For enforcement cases,did our office clearly and professionally explain the basis for the enforcement action(e.g., what work we believe you 1 2 3 4 5 NA authorization?performed without 1 2 3 4 5 NA 7.For enforcement cases,did our office include options for resolution? 1.For permitted actions,was the permit effective in achieving appropriate 1 2 3 4 5 NA protection/mitigation for impacts to aquatic resources? 2. For enforcement actions,did the Corps require appropriate 1 2 3 4 5 NA compensationtrestoration for impacts to aquatic resources? Ill. FOR APPLICANTS 8"OTHER"CUSTOMERS -, 1 2 3 4 5 NA 1.Did the Corps representative act professionally and treat you with murtes 2.Did the Corps provide sufficient information to allow you to complete an 1 2 3 4 5 NA application form,comment on a public notice,or otherwise evaluate our work? 3. Did we respond to your letters and telephone calls in a reasonable amount of 1 2 3 4 5 NA time? 4. Did the Corps representative answer your questions clearly,giving you 1 2 3 4 5 NA accurate information about our Regulatory Program? 5.What is your OVERALL rating of the level of service provided by the Corps 1 2 3 4 5 NA of Engineers Regulatory Program? Note: DATA FROM THIS QUESTIONNAIRE WILL BE USED BY THE DISTRICT TO IMPROVE SERVICE. ALSO,INFORMATION WILL BE TABULATED NATIONALLY BY SERVICE AREA. RESPONDENTS WILL NOT BE IDENTIFIED BY NAME OR ORGANItZATIONN FOR ANY REPORT DERIVED FROM THIS SURVEY. - ENG FORM 5065, Feb 97 (Proponent: