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Error Code Guide - (Continued) <br />Problem Possible Cause Solution <br />door switch out of <br />adjustment or is <br />malfunctioning. <br />contact an authorized <br />service representative (see <br />Calling For Service later in <br />this manual). DO NOT <br />OPERATE STERILIZER <br />AGAIN UNTIL SERVICED. <br />Error Code 9 door did not pop open at Rerun cycle to ensure <br />(door malfunction) end of cycle. Unit may be dryness of load. <br />out of calibration. Sterilization cannot be <br />ensured unless door opens, <br />allowing the load to dry <br />completely before handling. <br />Do not attempt to operate <br />sterilizer again if error <br />reoccurs. Contact an <br />authorized service <br />representative (see Calling <br />For Service later in this <br />manual). <br />Error Code 10, 11, 12 Hardware is malfunctioning allow sterilizer to cool <br />(hardware / software or software is corrupt. completely. Restart <br />error) sterilizer. If unit has errors <br />again, unplug unit and <br />contact an authorized <br />service representative (see <br />Calling For Service later in <br />this manual). <br />Calling For Service <br />If you are having a problem or have a question, refer to the inside front cover of <br />this manual and call your dealer. Make sure that you have the information that <br />is highlighted on the inside front cover of this manual available. If you can't re- <br />solve your question or problem with your dealer, call the following number: <br />Outside CE Union 1-800-Midmark (1-800-643-6275) <br />8:00 a.m until 5:00 p.m. (Eastern Standard Time in the U.S.) <br />Monday thru Friday, except for standard U.S. holidays. <br />Inside CE Union 33-2-430-517-76 <br />Promotal <br />22, Rue De St. Denis <br />53500 Ernee, France <br />