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3/26/26,9:30 AM PROD <br /> Incident <br /> Number INC23631283 Channel Email <br /> Caller Sean Augustine SPW ATG Monitoring Time Stamp <br /> Caller First Name Customer/Portal State Resolved <br /> Caller Last Name State Resolved <br /> Best Contact Number Pending Reason <br /> On Behalf of Pending Due date <br /> Location 7-ELEVEN STORE-20632 Impact 13-Low <br /> Store Details 120632 Urgency 12-Medium <br /> Letter Code Status C-ACTIVE I Priority 14-Low <br /> Market Number 1702364 Assignment group I Facilities/Maintenance <br /> Zone Number 1772399 Assigned to <br /> Location Short Name 77-11 STIR Aged Ticket Transfer Reason <br /> Wholesale Store Nuvolo Service Provider I Richard Valles <br /> RIS-SHS 12 FSM Service Provider <br /> Email Address Incident Created From New Call <br /> Business service Underground Gas NEC Vendor Asset Model <br /> Category Water in Sump NEC Vendor Asset Type <br /> Subcategory Water in Sump AutoTask Ticket ID <br /> Watch list Autotask Ticket Number <br /> Asset/Configuration Item Not to Exceed J$1,000.00 <br /> Service Desk Escalation Autodispatched <br /> Correlation ID Manual WO Created <br /> Incident Age 0-6 hours FSM Create Work Order <br /> Time worked 4 Minutes Cancelable by User <br /> Estimated Completion JUNKNOWN <br /> Major incident state <br /> Decision Tree Filter I#Underground Gas#Water in <br /> Pending Expiration Count <br /> Short description lViolation issued:Rubber seals were found to be torn,cracked,and sections were missing from the lids of the 91 and diesel STP sumps. <br /> Description: <br /> See SR 1-6488352162 from last month.Issue was not resolved.Rubber seals were found to be torn,cracked,and sections were missing from the lids of the 91 and diesel STP sumps. <br /> Related Knowledge Task=INC23631283 0 Task/KB Relationships <br /> Type <br /> Assignment Reason <br /> Notes <br /> Watch list Work notes list <br /> Additional comments: <br /> Work notes: <br /> Knowledge Notes: <br /> Activity <br /> 2026-03-25 14:19:44 Richard Valles-Changed:Additional comments,Incident state,Resolution code,Resolution notes(Customer-Visible),Resolved,State <br /> Resolution notes:Purchased and installed new UST lid seals as requested by compliance see attached photos old seals were missing <br /> Incident state:Resolved was:Work In Progress <br /> Resolution code:Solved(Permanently) <br /> Resolution notes(Customer-Visible): <br /> Purchased and installed new UST lid seals as requested by compliance see attached photos old seals were missing <br /> Resolved:2026-03-25 14:19:44 <br /> State:Resolved was:Work In Progress <br /> 2026-02-13 14:30:02 Richard Valles-Changed:Additional comments <br /> https://7eleven na.service-now.com/incident.do?sys_id=3ca88165874b3ed88d927599cebb35bO&sysparm_view=detai I_view&sysparm_stack=no&sysp... 1/5 <br />