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Field Operations Policy and Procedures 3.4 Witness of Removal Policy. During the removal, Company representatives must make every effort to find a witness who is not a Company representative to observe and confirm the removal and placement of the white identification band. This witness can be an associate of the hospital, nursing home or medical examiner's office, or a family member present at the place of removal. Procedure. 1. The Company representative completes the Witness of Removal Form (FIN-CS002), signing under the section Decedent Confirmation and Acceptance by Removal Personnel, attesting that they affixed the white identification band in the presence of another non - Company person, who is acting as a witness of removal. 2. That witness of removal signs the bottom portion of the Witness of Removal Form (FIN- CS002) attesting that: He/She knows the remains to be those of the decedent named on the white identification band. b. He/She witnessed the placement of the white identification band by the representative of the named funeral home. c. He/She has witnessed the removal of the named decedent by a representative of the named funeral home. 3. If the witness refuses to sign the form, write the name of the witness with the words, "REFUSED TO SIGN" on the witness signature line. If the witness refuses to provide his/her name, write "REFUSED TO PROVIDE NAME" on the witness's name line. 4. If there is no one to witness the placement of the white identification band at the removal, write "NO WITNESS AVAILABLE" on the witness signature line. 3.5 Chain of Custody Policy. Whenever a Company representative handles a decedent (human or cremated remains) for any reason, it is essential that a chain of custody is maintained and that the decedent's identity is confirmed at each stage of the handling process (see below) up to final disposition. Handling of the decedent includes, but is not limited to: • Removal • Decedent check-in • Embalming • Dressing services Version 2.1 Page 12 of 70 Revised: 07/10/2015 Document Owner: Operations Support 0 2015 SCI Funeral & Cemetery Purchasing Cooperative, Inc.