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Field Operations Policy and Procedures (Ee 2.6 Changes to Incorrect/Incomplete Information on Forms Policy. All changes (i.e. cross-outs, additions, modifications) to information on forms must be appropriately documented and approved by the Company representative making the change and the Authorized Representative or a Company Manager or Supervisor. Procedure. 1. A Company representative makes the necessary changes to the forms. 2. The Company representative initials the changes on each form. 3. The Authorized Representative initials the changes on the form if they signed the form. 4. A Company Manager or Supervisor initials the changes on the form if the Authorized Representative did not sign the form. Note: Forms previously generated and completed with decedent's information (legal name, date of birth, date of death, or funeral home location) do not need required changes (cross- outs and initials) of this information on forms as long as the changes of the decedent's information were noted on the Incorrect/Incomplete Identification Band Form (FIN-CS005) and a white identification band was corrected or replaced to reflect the changes (see Changes to Incorrect/Incomplete White Identification Band). Example: When the Witness of Removal Form (FIN-CS002) shows the original name given at the time of the removal is DOE, John, and the white identification band shows a changed name of DOE, John Allen, as long as both versions are on the Incorrect/Incomplete Identification Band Form (FIN-CS005), both are acceptable. 2.7 Third-Party Contractors Policy. Third-party contractors who provide or perform services on behalf of the Company must follow Company guidelines, policies and procedures, including the completion of all required forms and agreements, and must submit to at least a bi-annual inspection. Additionally, third-party contractors must be thoroughly trained in all processes, based on the services they provide, detailed within this document prior to conducting said services (i.e. removals, identification confirmation or mortuary services). See the Cremation Manual for information on cremation services provided by third-party contractors. Procedure. When services are to be performed or provided by third-party contractors: 1. Contact the Legal Department to create a Service Agreement with the third-party contractor. Version 2.1 Page 7 of 70 Revised:07/10/2015 Document Owner:Operations Support ©2015 SCI Funeral&Cemetery Purchasing Cooperative,Inc.