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SANOAQU I N Environmental Health Department <br /> COUNT -( IY <br /> { put' <br /> �1f flCri 3S grows here, <br /> Time In: 9:40 am <br /> tlp <br /> Time Out: 10:45 am <br /> Food Program Complaint Inspection Report <br /> Name of Facility: MCDONALDS 36229 Date: 10/22/2020 <br /> Address: 236 E ELEVENTH ST,TRACY 95376 <br /> Owner/Operator: CATHY SCHRADER Telephone: (209)221-8826 <br /> Program Element: 1600-FOOD PROGRAM Complaint#: C00052832 <br /> DESCRIPTION OF COMPLAINT ALLEGATIONS <br /> The San Joaquin County Environmental Health Department received the following complaint: <br /> C00052832 states: "COMPLAINANT PURCHASED HOT MOCHA FROM FACILITY MULTIPLE TIMES FROM 4/13/20 TO <br /> 4/18/20.AFTER LEAVING THE DRINK IN A HOT VEHICLE FOR AN HOUR,THE DRINK HAD A GRITTY TEXTURE AND <br /> SOMETHING WAS DIFFERENT. COMPLAINANT REPORTS AN UPSET STOMACH AND NAUSEA." <br /> VIOLATIONS AND CORRECTIVE ACTIONS <br /> Items listed on this report as violations do not meet the requirements set forth in the California Health and Safety Code commencing with section 7; <br /> 113700.All violations must be corrected within specified timeframe. Violations that are classified as"MAJOR"pose an immediate threat to public health <br /> and have the potential to cause foodborne illness.All major violations must be corrected immediately.Non-compliance may warrant immediate closure of <br /> the food facility. <br /> OVERALL INSPECTION NOTES AND COMMENTS <br /> OBSERVATIONS <br /> Name on Food Safety Certificate: Expiration Date: <br /> Warewash Chlorine(Cl): ppm Heat: °F Water/Hot Water Ware Sink Temp: 120°F <br /> Quaternary Ammonia(QA): ppm Hand Sink Temp: 100°F <br /> FOOD ITEM--LOCATION--TEMP°F--COMMENTS <br /> 1 door Bev Air--39.00°F walk-in cooler--38.00°F <br /> 2 door True--41.00°F <br /> NOTES <br /> Additional information received from complainant via telephone conversation on 10-20-20: Complainant states that the hot <br /> mocha drinks ordered from one of the McDonalds on 11th Street were"different."The whipped cream was not solid, it was <br /> foamy and the bottom half of the drink had chocolate grits. Complainant states that the hot mocha drinks were unavailable for <br /> a period of time at the location.When the complainant ordered one, she was offered a Frappe as a replacement. <br /> Upon arrival to the facility, the restaurant Manager is not aware of the complaint. Manager called other Managers to determine <br /> if they have knowledge of the complaint. Per Manager,the other Managers do not recall receiving any complaints that are <br /> similar in nature. Per Manager,the McCafe machine was not in use in August due to the touch screen being frozen and there <br /> was no touch screen capability. <br /> Per Manager,the recipe or method of preparation for the hot mochas has not changed. I requested that a hot mot mocha be <br /> prepared. Manager prepared a medium hot mocha.The milk for the hot mocha is stored in the 1 door Bev Air reach-in under <br /> the espresso/McCafe machine.A designated number of pumps of McCafe chocolate syrup are pumped into the cup.The <br /> McCafe touch screen is activated based on the order being inputted (a medium hot mocha this date).The machine grinds the <br /> whole espresso beans,warms up the milk and dispenses the mixture of milk and ground espresso/water into the cup.The <br /> mixture is then stirred by the employee a designated number of times to incorporate the syrup and liquid mixture. The hot <br /> mocha has whipped cream added on top(Dairy Star whipped cream in a standard whipped cream can)and then McCafe <br /> chocolate sauce drizzled on top. <br /> FA0021994 C00052832 SCO04 10/22/2020 <br /> EHD 16-23 Rev.9/16/2020 Page 1 of 2 Food Program Complaint Inspection Report <br /> 1868 E. Hazelton Avenue I Stockton, California 95205 1 T 209 468-3420 1 F 209 464-0138 1 www.sjgov.org/ehd <br />