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Complaint Investigation Summary Report#:5105 <br /> COMPLAINT ID: CO0053112 Site Location: 1650 W MICHIGAN AVE <br /> Activity Summary <br /> Activity Date Recorded by <br /> 12/30/2020 Attempted to call property management about alleged complaint but could not get LINDSAY <br /> ahold of anyone at this time. Left them a voicemail regarding the complaint and <br /> address and asked for a call back. <br /> Property management called me back and let me know they were on vacation and <br /> trying to get back on track of what is going on. Informed them of the alleged <br /> complaint and asked if they had received anything about it or has any work been <br /> completed. She read over a couple of work orders. She stated the plumbing issue <br /> is fixed. She said TNT attempted an inspection but tenant was not there. Property <br /> management stated they would follow up with the tenant and air conditioning <br /> company this week and get back to me. <br /> She did mention that they hired an air conditioner company but the owner stated <br /> they have home warranty and wanted to go through that to determine if it was <br /> covered. So there was some delay on getting it fixed. <br /> 12/30/2020 MAILED REGULAR NOTIFICATION OF COMPLAINT OF ALLEGED HOUSING BALLWAHN <br /> VIOLATIONS TO PROPERTY OWNER. <br /> YIA CARTER <br /> 3822 SILVANA LN <br /> STOCKTON CA 95212 <br /> 12/31/2020 Received a call from the property owner stating that they have called both the LINDSAY <br /> plumber and the air conditioning repair man to see if there are updates on the <br /> dwelling. She said neither picked up. I let her know I could give her a week to get <br /> back to me since it is a holiday week but after that I would need to go out and do <br /> an inspection because I cannot let someone live without heat. They understood. <br /> Received a call from the complainant, he was upset because the property <br /> management sent him a letter that they are going to increase their rent. He feels <br /> as if it is retaliation. I told him to contact fair housing for advice on rent increase <br /> since I do not know the protocol for that. He understood. Then he began telling me <br /> about the whole situation. He began with the plumbing issue and air company the <br /> property management hired, complainant states the air company pulled the air <br /> duct out of the furnance and that is what caused all the issues with the home <br /> warrenty company (that came after the air company).The home warranty <br /> 5105.rpt Page 2 of 4 <br />