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Complaint Investigation Summary Report#:5105 COMPLAINT ID: CO0053112 Site Location: 1650 W MICHIGAN AVE Activity Summary Activity Date Recorded by 01/05/2021 Complaint Investigation with Michael S. LINDSAY Tenant showed us the area where the water is leaking underneath the house, but could not observe it from grated vent. Michael put a flashlight up tot he grate and could see some possible water damage but not any standing water. Could not obtain picture. Observed roof eves deteriorated from missing gutter. Tenant explained that there used to be an awning there but the tree was causing issues and the property management took it down and never put a gutter there. Took photos. Tenant then showed us inside the dwelling and grabbed a ladder. Tenant went up into the attic. Michael went into attic with tenant and observed air duct detached from another piece of a duct. Tenant was explaining to Michael that he is concerned there are rodents in the duct work since there were some droppings around it. Michael took a photo. Tenant took a photo of the rodent droppings. Tenant agreed it is not an infestation but a concern. I agreed the droppings should be cleaned up and the duct work should be repaired. The tenant has access to heat but does not turn it on due to the duct work being detached and the possible droppings in the duct work. Informed tenant that I would be posting a Notice to Abate and giving the property owner till the end of January to correct the violations or it would become a housing case. A Notice to Abate was issued as the property management has contacted the owner about the issues, owner wants to go through home warranty, and the problems have been evaluated by hired professionals but no appointments to fix the problem have been choosen and to the tenant, not fast enough. As I gave the tenant the two numbers that the property management provided to me to call to set up the appointments to have the problems fixed, he would not call those numbers. He felt that I was fed lies from the property management and being tricked by them. I told him I am not believing anyone and I am put in a position of the middle man with a he said, she said scenerio. I informed him this is the next step per the property management to have the tenant make an appointment to have the issues fixed when he is available. He then began stating that the property management lies, that they said they have left him voicemails but they do not because his voicemail is not set up. I let him know I am not concerned that he does not have a voicemail set up because he is to set up the appointments with the hired professionals that the home warranty company has assigned. Then he discussed how he wanted the duct work replaced and not just repaired. I told him I am not an HVAC professional and they would asses the situation and determine. I advised the same for the possible water leak. 01/05/2021 Received a voicemail from property management about new information. LINDSAY Called them back, and they informed me that AJ Bono Plumbing and TNT Heat and Air have attempted to call tenant for to create appt but he has not answered. So I got the number for both companies and wrote them on a sticky note for the tenant. Informed property owner I would be going to the property for a complaint inspection per complainant and give her a call once I am done. Called property management after inspection and left a voicemail informing them of the notice to abate that was written. 01/05/2021 Went with Ciera for the complaint investigation due to her wanting a second SUSZYCKI opinion on the HVAC duct work. 01/06/2021 Created photo log for Notice to Abate for single family dwelling. Printed three LINDSAY copies, one to mail to owner, one to mail to property management and one to attach to complaint. 5105.rpt Page 3 of 4