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Complaint Investigation Summary Report#:5105 COMPLAINT ID: COMXHD2JB Site Location: 1640 SPRING COURT Activity Summary Activity Date Recorded by 06/19/2020 Received email (in Spanish) from Alma Pelayo on 6/18/20 stating that she would MURO like to come to the EHD office to discuss the bill in person with Elena Manzo and I (Claudia Muro). I replied 9in Spanish) to let her know that that would be ok, however, there may be a possibility that this would be chargeable at$152 an hour. I let her know a phone meeting could also be an option. I will discuss with Elena Manzo to coordinate a time. 06/22/2020 Forwarded email from Alma Pelayo to Elena Manzo regarding her coming into the MURO office to meet with Elena Manzo and I, (Claudia Muro). I asked Elena to advise. Received email with 06/23/2020 Made correction to narrative to omit duplicated fragment. MURO Received email today, 06-23-20, from Alma Pelayo requesting an update. 06/24/2020 Received an email from Alma Pelayo stressing that the due date for the bill is MURO approaching on 6-28-20. 1 replied that Lead Senior Elena Manzo has already provided the complaint info to Program Coordinator, Muniappa Naidu. I will be checking on the status of his review of the narrative tomorrow and let her know. 06/25/2020 Received email from Elena Manzo to change selected service codes from 544 to MURO 007. 1 called Alma Pelayo to update her on the decision taken by management here at EHD. I explained that an hour was removed (24 + 18 + 18 minutes) but she is still responsible for the remainder of the bill. She was very upset that she still has to pay a "false" report because no gasoline was dumped into a storm drain. She said she will be getting a lawyer, she has cameras to back up her claim that her husband did not pour any gasoline into the storm drain, and as for the fire department, she said, "they make a big deal for doing nothing. She said they were parked outside her house for two hours waiting for the city of Public Works. I told her that when I first spoke to her, she told me her husband has dropped some oil and then sprayed degreaser onto it. I told her is a violation to release hazardous waste. She said that her husband only spilled a few drops and it wasn't intentional. I told her that both the fire department and the City of Tracy Public Works reported that approximately one quart of the liquid was reported to have gone in the storm drain. 07/24/2020 Received a call from Alma Palayo, 209-968-1300, who wanted to discuss billing MANZO for this permit. Reviewed the permit. Spoke with Alma, she indicated that she would like to contest the charges for this complaint, indicating that the complaint was not just, and that her husband,Antonio Pelayo, had not release any gasoline into the gutter, as was alleged by the Tracy Fire department personnel. She indicated that the cost is a significant hardship to her and herself and her family are sick with flu like symptoms(possibly Covid)and that she didn't feel that EHDs costs were justified. Discussed the response with M. Naidu program coordinator, who indicated that he will look into the costs to see if they can be changed to non-chargeable. 5105.rpt Page 5 of 6