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POLICY/PROCEDURE: SM 2.0.01 TOPIC: EMERGENCY PREPAREDNESS PLAN GENERAL/CHAIN OF COMMAND: 1.0 Any employee who is not at work or scheduled to work at the time the disaster occurs will be asked to call or come into the facility if it is safe to do so once designated calls to other staff members on the telephone tree are completed. 2:0 Between the hours of 7:00p.m.and 8:00 a.m.daily or other times(Sundays,Holidays)when no one is at the facility: 2.01 The Administrator or designee will contact the department directors to activate the telephone tree. 2.2 Key employees will be requested to come to the facility to coordinate field activities.This will include the Warehouse supervisor,and a minimum of two drivers. 2.03 Available drivers are to see patients and to deliver needed pharmaceuticals,oxygen,and supplies if it is safe to do so. IF PHONE SERVICES ARE NOT OPERATING: 1.0 The on-call pharmacist will come to the facility office. 2.0 The on-call clinicians and/or Patient Care Coordinators will activate the telephone tree,if operational,and then will review their caseloads.Clinicians will visit patients as soon as possible. 3.0 In the event of the Administrator's absence or unavailability,internal staff will be directed by: 3.01 Department Directors or designees 3.02 Supervisors 4.0 In the event the Administrator is unavailable after regular business hours,procedure will be directed by: 4.01 Department Directors or designees 4.02 Supervisors DISRUPTED PHONE SERVICE GUIDELINES: PURPOSE: To provide continuity of patient care in the event of a disruption in phone service. POLICY: Guidelines for disrupted phone service will be reviewed annually. PROCEDURE: 1.0 Check the phone system. 1.01 If not working,gather as many car phones as possible for use by the staff. 1.02 Activate use of dedicated phone/fax lines. 1.02.02 Pharmacy- (818)956-6317 1.02.02 Billing- (818)956-6695 1.02.03 Accounting (818)5461579 1.02.04 Respiratory (818)844-5182 2.0 Western Drug Medical Supply's phone company's is AT&T.. Inform them of the problem immediately.Don't assume that another individual has done so until so informed. 3.0 Call the exchange;inform them of the problem.Have them take all calls until further notice.Any urgent calls should be forwarded to Western Drug Medical Supply via pagers,or dedicated phone lines. 4.0 When phones are working again,inform exchange,and retrieve messages.