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Station Equipment Company, Inc., asked Ms. Henry if they could start work prior to receiving an approved permit. Ms. Henry said no. On February 23, 2009, Ms. Henry received two telephone messages from Mr. Flores and one from Ms. Gill. Ms. Henry called Mr. Flores, who asked about the status of the permit. Ms. Henry informed him the permit was not approved yet. Ms. Henry called Ms. Gill, who stated she heard from someone that they could do the repairs before the permit was approved. Ms. Henry explained that it was OK if the repair was for monitoring equipment, but this replacement required an approved permit prior to commencing work. Ms. Henry also asked about the return to compliance documents for the 2008 inspections, and Ms. Gill said she would submit them as soon as possible. Ms. Gill also asked if approval of the permit was contingent on submitting the return to compliance documents. Ms. Henry said no, but there were several permit requests submitted prior to hers. On February 25, 2009, Ms. Henry called Mr. Flores and asked him to complete the permit application, as it was only partially filled out. Ms. Henry also asked about the International Code Council (ICC) service technician and installation/retrofitting certifications he submitted for Mr. Michael Jones. The installation/retrofitting certification had expired and the service technician certification would expire on February 27, 2009. Mr. Flores said he would follow up on the certifications. On March 3, 2009, current ICC certifications for Mr. Jones were submitted and Ms. Henry approved permit application SR0056549 (Attachment 16). On March 13, 2009, Ms. Henry witnessed the precision line test for the replaced flex hose connector (Attachment 17). While on site, Ms. Henry noticed that dispenser 16A/17B was open and took photos showing a small amount of liquid in the sump (Attachment 18). On March 13, 2009, Ms. Henry sent a follow up letter to Ms. Gill regarding the three 2008 UST inspections (Attachment 19). Nothing had been submitted showing that any of the violations were ever corrected. On April 7, 2009, the March 13, 2009, follow up letter was returned undelivered due to a new mailing address. The letter was resent to the new address. On April 16, 2009, Mr. Hardeep Gill, B&G Group, Inc., sent a fax stating the maintenance and monitoring logs were on site and that he "completed and submitted the relevant information for our station via the website" and included a copy of the Hazardous Materials Management Plan/Inventory Certification Statement (Attachment 20). On April 17, 2009, Ms. Henry called Mr. Gill and explained that he must address each violation on the past three inspection reports and submit any required documentation. Ms. Henry also explained that he must submit copies of all the "maintenance and monitoring logs" that he stated were on site and that she would not go back to the facility to inspect them. Mr. Gill stated that he would work on it. On April 24, 2009, Ms. Henry returned a call from Mr. Gill, who wanted to make sure he was working on the correct inspection forms. Ms. Henry explained that he needed to 4