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Document Number: 909 R 5003 Document Number: 909 R 5003 Procedure Rev: 12 Date: 1122113 Procedure Rev: 12 Date: 1122113 ENIE.RGENcy RESPONSF.PROCEDURES I'N11?RGI.NuN RI:.1,110NSP:I'ROCEDURES BOMB THREAT CHECKLIST Workplace Violence INSTRUCTIONS: LISTEN,DO NOT INTERRUPT THE CALLER. Pilkington has established a workplace violence policy(Document Number 001 P0022) that includes the following practices: Name of Operator Time Date Caller's Identity Sex:Male Female _Approximate Age(Yrs) Pilkington does not tolerate violence,threats of violence,or physical intimidation Local _Long Distance _Booth Internal(from within Bldg.?) by or to its employees in the workplace. Behavior of this nature will result in If in mat,leave Iu in boardappropriate disciplinary action up to and including termination. Caller Characteristics Background voice Speech Language Accent Manner Noises is Firearms,or any sort of weapon designed to inflict bodily harm to another person, Loud Fast Excellent—Local Calm _Office Machine are prohibited on Company premises, Possession of an item within this category — — _Factory will result in disciplinary action up to and including termination. —High Pitch _Distant _Fair _Foreign —Rational Machine Raspy Stutter Foul —Race Coherent _Bedlam • Any employee who is a victim of violence,verbal or physical threats,or Intoxicated _Slurred Good _Not Local —_Deliberate —Animals intimidation,or know of such behavior,must contact their manager or Human Soft _Slow —_Poor —Regional —Righteous _Quiet Resources representative immediately. Counseling is available through the —Deep _Distorted Other —Other —Angry _Mixed Employee Assistance Program(EAP). JPleasant Nasal Irrational Street Traffic Other _other Incoherent _Airplanes If a situation should arise where an individual has become an immediate threat to Emotional —Parry Atmos. their fellow employees,initiate the Integrated Contingency Plan procedures for responding to an incident. Employees can also call the Lathrop Police Department —Laughing —Trains immediately at 911,or contact the Security Officer and helshe will tail the police. Other Music Immediate protection of employees should be the first priority during these incidents. The Major Incident Coordination Team should immediately consult with Human _Voices Resources personnel that have had training for response to Workplace Violence QUESTIONS TO ASK Issues. KEEP CALLER TALKING WHEN WILL IT 00 OFF? Certain Hour? Time Remaining? WHERE IS IT PLANTED? Building Area WHAT KIND OF BOMB?WHERE ARE YOU NOW? HOW DO YOU KNOW SO MUCH ABOUT THE BOMB? WHAT IS YOUR NAME AND ADDRESS? HOLD ON THE LINE WHILE YOU NOTIFY THE INCIDENT OFFICER. Did the caller appear familiar with the plant or building by his description of the bomb location? Write out the message in its entirety and any comments on the reverse side. Document in and Scu ngstitltrariU ocal Settings,T'cnrponny Internet Files4Content.QutloakUQ9W3 IRYICAPA Document in and Settings\tttranUxlo l Scitings\Temporary Internet FileslContent.outlookU49W31RY1CAPA CCR 66265 55,doc Page 55 of 69 CCR 66265 55.doc Page 56 of 69 Paper Caples are Not Contrdled urdeae stamped In RED"Controlled D-mr.Controlled Version appears in cismom database. Paper Copies are Not Controlled unless stamped In RED"controlled Dowmenr'.Controlled version appears In o39000 database. Copies wlmaut a RED'o.rdled Dacu.menr'sNmp w u be 0880LETE 24 hours from 6111120141:57 PM Copies whhout a RED"Controlled Doeum,,f stomp will be 0650LETE 24 hours horn 8111120141:57 PM