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Customer Service Coordinator <br /> Responsibilities <br /> F.I.S.and S.M.S System <br /> • Create purchase orders <br /> • Create repair orders <br /> • Input technician times on repair orders <br /> • Input parts on repair orders <br /> • Add tasks to repair orders <br /> • Close repair orders <br /> • Approve repair orders if applicable <br /> • Batch repair orders <br /> • Keep RO;s in system current <br /> • Enter VCN's into FIS <br /> • Approve daily payroll times <br /> • Clear repair order rejections <br /> • Update vehicle information in system <br /> • Create and process warranty RO's from PC's <br /> • Input scheduled tasks <br /> P.M. <br /> • Print and review PM report <br /> • Identify units due PM <br /> • Contact customers and schedule PM's <br /> • Contact customer and schedule follow up work <br /> • Communicate with rental on units due PM and schedule <br /> • Recontact customers on no-shows <br /> • Schedule campaigns <br /> Customer Relations <br /> • Handle incoming phone calls <br /> • Receive incoming DVCR's from drivers and I&on schedule board <br /> • Negotiate with customers <br /> • Foliow-up with customer on follow rap,road calls,scheduled units,units not done on time <br /> • Keep in close communication with customer at all times <br /> Fill out Sefvice cull Re its <br /> • handle road calls <br /> Keep home shop i,forrned or ID units <br /> Make CSI ulls to customers on completed tnucks <br /> ffi ive walk up customers <br /> • Coordinate extra,equipment to greet customer's re ds <br /> Handle p rwo for sub track <br /> New Vehicles <br /> • Complete delivery paperwork on new vehicles <br /> • Generate VCR's <br /> • Arrange vendor's for new vehicles(decals,etc,j <br /> • Arrange licensing and permits <br /> Create vehicle files <br /> • Ensure readiness of new vehicles <br />