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2.0 Notifications Version :27.10.4 <br /> Insurance Activation <br /> The following describes how insurance is activated. There are three categories of insurance: <br /> . Liability <br /> . Property damage <br /> . Third party bodily injury, property damage or both. <br /> Who Handles <br /> Shell Financial Services - Risk & Insurance (SFS - R&I) is solely responsible for notifying the <br /> appropriate insurance underwriters after a significant event. <br /> Any incident may give rise to a third party claim for bodily injury, property damage or both. If after an <br /> event has occurred, claims have been filed, or for any reason a claim may arise out of an event, SFS - <br /> R&I should be contacted immediately. Based on the assessment of the situation, SFS - R&I will <br /> arrange to provide an "800" claims telephone number and if necessary activate the ESIS Catastrophe <br /> Response Team to manage claim activity. <br /> When to Activate <br /> The land agent should activate insurance within 48 hours of the incident. When an incident occurs, <br /> insurance activation is secondary. Primary responsibility is shutting down the pipeline, repairing the <br /> problem, and cleaning up the release. <br /> Insurance Carrier <br /> Shell is covered by a master insurance program comprised of property and liability coverage's. Under <br /> the property coverage of this program Shell is subject to a $10,000,000 self-insured retention (per <br /> event, per occurrence). The liability coverage is subject to a $20,000,000 self-insured retention (per <br /> event, per occurrence). These retentions must be individually exhausted before any insurance claim <br /> will be considered by the appropriate underwriter. <br /> 3rd Party Liability and Claims Process <br /> Shell Global Risk & Insurance Crisis Mgt. Focal Points (RICMFPs) <br /> Daniel Riesen, daniel.riesen@shell.com, (0) +41 41 769 42 33, <br /> (M) +41 79 842 22 32 <br /> David McKnight, david.mcknight@shell.com, (0) +44 207 934 1876, <br /> (M) +44 7515 570 778 <br /> Lewis Houston, lewis.houston@shell.com, (0) +44 1224 888218, <br /> (M) +44 7999 663 611 <br /> Claims Team webpage (link to in RI website) - Crisis Mgt. docs located under Useful Links <br /> http://sww.shell.com/finance/treasury/Departments/RI/claims new.html <br /> Shell Supply and Distribution 2-4 Stockton Terminal FRP <br /> ©2019 Witt 0' Brien's Revision Date:October, 2019 <br />