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2.0 Notifications Version :27.10.4 <br /> PROCESS: <br /> • Contact RICMFP as soon as possible: <br /> Advise details of incident <br /> Provide Shell contact, typically the Finance Manager/Section Chief or his or her Deputy <br /> . Assessment of 1 st& 3rd Party Impact: <br /> Anything of Shell's damaged or destroyed? <br /> Nature and extent of actual or suspected third party impact? <br /> . Alignment-Working with the Finance Manager/Section Chief or his or her Deputy, RICMFP will: <br /> Explain the workings of the Enterprise Framework Agreement with Crawford IRO Third <br /> Party Liability (TPL) claims <br /> Secure agreement of the Finance Manager/Section Chief or his or her Deputy to utilize <br /> Crawford <br /> • Engagement of Crawford - RICMFP's responsibility, triggering: <br /> Initiation of the process to establish a toll-free claims reporting telephone number for a <br /> given crisis situation as soon as possible <br /> . Each crisis situation will be assigned its own toll-free claims reporting telephone <br /> number <br /> . It costs a minimum US$500 to establish a toll-free claims reporting telephone <br /> number and per-call charges also apply <br /> Claims Call Center notification and intake, including utilization of Call Centers and/or local <br /> claims department for claims intake and script development (i.e., what Call Center staff <br /> should say/confirm) in close coordination with Legal and Corporate Communications <br /> . Post Engagement Activities include: <br /> Signing of a Purchase Order between the impacted Shell company and Crawford, if one <br /> doesn't already exist. would also need to sign a Confidentiality Agreement. These <br /> documents are available via the Claims Team webpage link provided above. <br /> Establishment of a Crisis Management Third Party Liability Claims Management <br /> Operational Response Plan (ORP) between the impacted Shell company and Crawford <br /> detailing service requirements, if one doesn't already exist. <br /> c Claims handling, management and reimbursement processes. <br /> > Treasury management, including the establishment of bank accounts (if indicated), local <br /> currency requirements, etc., and. <br /> Management Information reporting, including design, distribution and frequency. <br /> Shell Supply and Distribution 2-5 Stockton Terminal FRP <br /> ©2019 Witt O' Brien's Revision Date:October, 2019 <br />