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Field Operations Policy and Procedures <br />3. Decedent Removal <br />3.1 First Call <br />Policy. First calls received as notification of a death must be conducted in a manner that <br />facilitates the gathering of important decedent information while acting in consideration of the <br />needs of the Authorized Representative. Refer to the Dignity Memorial Promise and the Dicey <br />Honors A.C.E. Program for additional information. <br />Procedure. <br />When a Company representative receives a first call: <br />1. Complete an Initial Notification Form (FIN-CS051). <br />Note: For locations that have implemented Carepoint, the First Call screen in Carepoint <br />is an acceptable alternative to the Initial Notification Form (FIN-CS051). <br />2. Read the decedent's information on the Initial Notification Form (FIN-CS051) back to <br />the caller for verification of each item. <br />3. Inform the caller that a Company representative will be dispatched to conduct the <br />removal and the client family will be contacted by a funeral director. <br />4. If the decedent is located at home and medical professionals are not present, inform the <br />caller to contact local authorities prior to removal for release. <br />5. Assign the decedent case ID number, if applicable. <br />6. Contact the PCC or removal personnel immediately after completing the first call and <br />forward a completed and legible copy of the Initial Notification Form (FIN-CS051). See <br />Decedent Transfer for removal transfer policy and procedures. <br />3.2 Identification Confirmation at Place of Removal <br />Policy. Upon arrival at the place of removal (i.e. place of death, home, hospital, medical <br />examiner's office), each Company representative performing the removal must confirm the <br />decedent's identity with the releasing agent. <br />Procedure. <br />Compare all decedent information on the Initial Notification Form (FIN-CS051) to the <br />institution's paperwork and identification tag (if applicable) and resolve any <br />inconsistencies before removing the decedent. If decedent information is inconsistent or <br />if the institution provides no paperwork or identification tag, stop the process until the <br />decedent's identity can be conclusively confirmed. (Note: A decedent whose place of <br />removal is not an institution may not have an identification tag to compare information.) <br />Version 2.1 Page 9 of 70 Revised: 07/10/2015 <br />Document Owner: Operations Support 0 2015 SCI Funeral & Cemetery Purchasing Cooperative, Inc. <br />