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Field Operations Policy and Procedures <br />9. If the original samples are returned from the vendor, place them in the decedent's file at <br />the funeral home. <br />6. Merchandise Fulfilment <br />6.1 Ordering <br />Policy. Merchandise (i.e. caskets, cremation containers and urns) must be ordered from sources <br />approved by the Supply Chain Services Department, and inventoried accordingly. <br />Procedure. <br />1. Obtain and document the merchandise selections to be ordered. <br />2. Order the merchandise from the approved or selected vendor. <br />3. Maintain all merchandise order slips. <br />4. Log all ordered merchandise on the Merchandise Order Loi. <br />6.2 Receiving and Storage <br />Policy. Caskets, cremation containers and urns must be handled and stored in a manner that will <br />prevent damage to said items, and an appropriate amount of space must be allocated for storage <br />of each. <br />Procedure. <br />1. Receive ordered merchandise. <br />2. Maintain all merchandise packing slips and the Merchandise Order Log at the ordering <br />location. <br />3. Move the merchandise into the specified storage area. <br />4. If incorrect items have been received, notify a supervisor or manager for resolution. <br />6.3 Third Party Caskets <br />Policy. Company locations must allow the Authorized Representative to use a casket provided <br />by another supplier, and may not impose a casket handling fee for doing so. <br />Procedure. <br />If an Authorized Representative advises the Company representative that he or she will use a <br />casket provided by a third -party supplier: <br />Version 2.1 Page 26 of 70 Revised: 07/10/2015 <br />Document Owner: Operations Support © 2015 SCI Funeral & Cemetery Purchasing Cooperative, Inc. <br />