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M. - =6- r; 11 v Document Number: 909 R 5003 Rev: 12 Date: 1/22/13 EMERGENCY RESPONSE PROCEDURES It is important to immediately notify Group Legal and Senior Management when competition authorities make contact with any Group site. Country Managers coordinating with Group Legal should ensure that a current Contact List is communicated and made available at all sites. This contact list should identify: 1) Senior manager(s) 2) Group legal contact 3) External counsel (optional) 4) Group competition compliance officer (cell number) Procedural instructions and the local contact list should be readily available at all times to those that are likely to receive the first contact from competition regulators. The contact list should be reviewed frequently to ensure that it kept up to date. Below are the basic steps that should be followed when competition authorities make telephone contact, written inquiries and on-site unannounced visit. 1. Instructions for Telephone Personnel, Receptionists, Doorkeepers and Gatekeepers 1.1 Telephone Inquires In the event that a competition regulator makes contact by telephone and asks questions, you should take the following steps: 1.1.1 Don't Answer Questions. Politely advise the caller that you are not in a position to deal with such matters. 1.1.2 Refer the Caller to the Legal Department. Transfer the call to the legal department. 1.1.3 Take Contact Details and Advise the Legal Department. If you cannot transfer the call to the legal department, you should take the caller's name and number, tell him that the call will be returned, and advise the legal department of the H:\profile\My Documents\500 E. Louise ave (CIA LOF)\9-25-13\909R5003 Emergency Response Procedures.doc Page 62 of 67 Paper Copies are Not Controlled unless stamped in RED "Controlled Document". Controlled Version appears in OS9000 database. Copies without a RED "Controlled Document' stamp will be OBSOLETE 24 hours from 10/7/2013 8:47 AM